Mary Parker Follett (1868-1933): Social Worker, Pioneer in Human Relations, Advocate for Community Centers and Management Consultant

Mary Parker Follett was a visionary and pioneering individual in the field of human relations, democratic organization, and management. Born in Massachusetts, in 1892 she entered what would become Radcliffe College, the women’s branch of Harvard. She graduated from Radcliffe summa cum laude in 1898. Follett’s intensive research into government while at Radcliffe was later published in her first book, The Speaker of the House of Representatives (1909), which was lauded (by, among others, Theodore Roosevelt) as the best study of this office of government ever done.

From 1900 to 1908, Follett devoted herself to social work in the Roxbury neighborhood of Boston. In 1908 she became chairperson of the Women’s Municipal League’s Committee on Extended Use of School Buildings, and in 1911 she helped open the East Boston High School Social Center. She was instrumental in the formation of many other social centers throughout Boston. Her experience in this area helped to transform her view of democracy. Follett later served as a member of the Massachusetts Minimum Wage Board, and in 1917 she became vice-president of the National Community Center Association. By this time, however, she had turned most of her attention to writing for a wider public regarding what the social centers had taught her about democracy. In 1918 she published her second book, The New State, which is concerned with the human nature of government, democracy, and the role of local community.

In 1924, Follett published her third book, Creative Experience. This work addresses more directly the creative interaction of people through an on-going process of circular response. From this point until her death in 1933, Follett found her most enthusiastic audience in the world of business.  Admiration and respect for her work grew on both sides of the Atlantic, and she became a leading management consultant. Follett is increasingly recognized today as the originator, at least in the 20th century, of ideas that are today commonly accepted as “cutting edge” in organizational theory and public administration. These include the idea of seeking “win-win” solutions, community-based solutions, strength in human diversity, situational leadership, and a focus on process.

Source: Mary Parker Follett Foundation, Boise, ID 83701